A mother and young daughter happily read a book together.

The Mission.

Middlesbrough residents on a low income rarely take up the offer of NHS support to quit smoking. We were asked to undertake research with residents living in low-income communities and uncover local insight that will help healthcare professionals understand the barriers residents face when trying to quit. Following the research, our brief was to create a campaign that inspired smokers to consider quitting, or try again, with the support of stop smoking services. 

A pop-up banner featuring a man carrying his son and a quote regarding stop smoking services.

The Research.

We conducted qualitative research (telephone interviews and focus groups) in Middlesbrough with smokers to uncover information and insight around residents’ knowledge and awareness of smoking and local smoking cessation services and their experiences of trying to quit using the services in the past. We also explored smoking harms and consequences, second-hand smoke and their impact on people and pets, and their thoughts on smokefree areas and illicit tobacco.

The impact.

The insights generated from the research were used to develop three campaign concepts to inspire resident smokers to access tailored support to help quit smoking, or try other support options available to them. Communications were developed to support a push to keep smoking harm front of mind and the campaign also focused on the impact of smoking on children after the research found that smokers cared more about the effects to others than to themselves. Middlesbrough Council used all three concepts as part of an awareness raising campaign to increase the number of residents from low income communities accessing local smoking cessation services.

Campaign posters featuring illustrated cigarettes and smoking myths and facts.
An illustrated insight report opened onto pages detailing cancer risks and local campaign feedback.
16 telephone interviews
1 focus group
6 recommendations made
8 actionable insights